Neighborly Web Chat
Built for franchise-scale engagement.
A specialized web chat solution designed for multi-location service brands — supporting location routing, brand consistency, and centralized reporting at scale.
Key capabilities
Location-Aware Routing
AI detects the visitor's location (or asks) and routes the chat to the correct franchise or branch automatically.
Brand-Consistent Messaging
Corporate sets the tone, approved responses, and escalation rules. Every location stays on-brand.
Centralized Dashboard
HQ sees every conversation across all locations. Filter by region, brand, or performance metrics.
Local Booking
Each location maintains its own calendar. Visitors book directly with the nearest available branch.
Franchise Performance Scores
Rank locations by response time, conversion rate, and customer satisfaction. Identify top performers and coaching opportunities.
Scalable Deployment
Roll out to 5 or 500 locations from one admin console. New locations go live in minutes.
Real-world use cases
National cleaning franchise deploys web chat to 120 locations in a single afternoon. Each location gets its own calendar and routing rules.
Regional plumbing brand sees a 35% increase in online bookings after replacing static contact forms with location-aware AI chat.
Corporate marketing team monitors chat quality across 40 franchisees and sends targeted coaching based on AI-scored transcripts.
Works with your existing tools
See Neighborly Web Chat in action
Book a 15-minute demo and watch Neighborly Web Chat work for your business — live.
Book Your Free Demo